Shipping Policy

1. Shipping Locations

We ship all orders directly from China Mainland to customers worldwide, including:

North America
Europe
Southeast Asia
Middle East
Oceania

If you have specific import requirements, we can arrange simple commercial invoices for smooth customs clearance.

2. Processing Time

Most orders are processed within:

1–3 business days for in-stock products
Sample orders and small B2B purchases are dispatched as quickly as possible

Customized orders may require additional handling time.

3. Shipping Methods

Depending on the destination and product type, we offer:

Express shipping (DHL / FedEx / UPS)
Economy air shipping
Postal service for lightweight samples

Tracking numbers will be provided once the shipment is dispatched.

4. Shipping Fees

Shipping cost is calculated based on:

Weight & size of the package
Destination country
Selected shipping method

For bulk/B2B orders, we also support customer-arranged freight (EXW).

5. Customs & Duties

Import duties, taxes, or customs fees are not included in the product or shipping price.
Buyers are responsible for handling customs clearance based on local regulations.

6. Delivery Time

Estimated delivery times:

5–12 business days to most major countries
Remote regions may take longer

Transit times are only estimates and may vary due to customs inspections or carrier delays.

7. Lost / Damaged Shipments

If your parcel is lost or arrives damaged:

Contact us within 7 days
We will help file a claim with the carrier
Replacement or refund can be arranged depending on the case

8. Return Window (14-Day Guarantee)

For most products, CHEPQ provides:

14-day return window (starting from the day you receive the item)

Eligible reasons include:

Product arrived damaged
Wrong item received
Manufacturer defects

Customers are responsible for return shipping unless the issue is caused by us.

9. Contact Us

For shipping questions or special arrangements, reach us at: service@chepq.com