1. Shipping Locations

We provide international shipping to customers worldwide, covering the following regions:

North America: United States, Canada.

Europe: United Kingdom, European Union countries.

Oceania: Australia, New Zealand.

Asia: Southeast Asia, Middle East.

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2. Shipping Fees

Free Shipping: We offer Free Standard Shipping on all orders over $69.

Standard Shipping: For orders under $69, a flat shipping fee of $9.99 will be applied at checkout.

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3. Order Processing & Delivery Time

Order Cut-off Time: 5:00 PM (GMT+08:00) China Standard Time.

Handling Time: 1–3 business days (Monday to Friday).

Transit Time: 5–12 business days (Monday to Friday).

Total Delivery Time: Estimated 6–15 business days.

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4. Tracking Information

Once your order is dispatched, a confirmation email with a tracking number and a tracking link will be sent to your registered email address. You can monitor your shipment's progress in real-time.

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5. Customs, Duties & Taxes

Prices displayed on our website do not include import duties or local taxes. The recipient is responsible for all customs clearance procedures and any associated fees required by local regulations.

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6. Lost or Damaged Shipments

If your package is lost in transit or arrives damaged, please contact us at service@chepq.com within 7 days of the scheduled delivery date. We will coordinate with the carrier to provide a replacement or a refund.