Your privacy is important to us. This Privacy Policy explains how CHEPQ (“we”, “our”, “the site”) collects, uses, stores, and protects information when you visit chepq.com or interact with our automotive diagnostic products, services, and online resources.

This policy complies with general global privacy principles and is suitable for cross-border e-commerce and B2B inquiries.

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1. Information We Collect

We collect the minimum amount of information necessary to operate the website and process orders.

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1.1 Information you provide directly

• Name or contact person

• Email address

• Shipping address

• Company name (optional)

• Order details

• Messages submitted through forms or support email

 

1.2 Automatically collected information (standard analytics)

Our website may automatically collect:

• IP address

• Device type & browser

• Website behavior (page views, time spent, click events)

• Referring links or search terms

This is standard for Google Analytics / Wix Analytics.

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1.3 Cookies & Tracking

Cookies help improve browsing experience, such as:

• Remembering cart items

• Language preferences

• Analytics and performance data

You may disable cookies in your browser settings at any time.

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2. How We Use Your Information

We use collected data to provide and improve our services, specifically for:

• Processing sample or product orders

• Shipping and tracking

• Customer support communication

• Product updates and technical notices

• Improving website performance

• Fraud prevention and security

• SEO analysis and traffic insights

We do not sell personal information to third parties.

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3. Legal Basis for Processing

As a cross-border e-commerce website, data may be processed under the following general bases:

• Your consent when submitting forms or placing orders

• Contractual necessity (fulfilling your purchase or inquiry)

• Legitimate interests in improving site security and performance

This wording is international-safe and does not require a registered company.

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4. Data Storage & Security

We store information securely through trusted platforms such as:

• Wix infrastructure

• Payment providers (Stripe, PayPal, etc., depending on your setup)

• Email systems used to handle support messages

We implement standard technical measures to protect data from unauthorized access, including encryption, access control, and secure hosting.

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5. Sharing of Information

We may share limited necessary information only with:

• Payment processors (for handling secure transactions)

• Shipping carriers (for order delivery)

• Service providers (analytics, hosting, support tools)

We only share what is required to complete services.
We do not sell personal data.

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6. International Data Transfers

Because CHEPQ serves global customers, data may be transferred internationally based on where our website platform and service providers operate.

These transfers follow widely accepted data protection standards.

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7. User Rights

Depending on your region, you may have rights to:

• Access your personal data

• Request corrections

• Request deletion

• Object to certain types of processing

• Disable cookies

To exercise any rights, contact us at: service@chepq.com

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8. Retention Period

We retain personal information only as long as necessary to:

• Complete orders

• Provide support

• Maintain records for operational or security purposes

After that time, data may be deleted or anonymized.

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9. Third-Party Links

CHEPQ may include links to external websites (e.g., product documents, social media).
We are not responsible for the privacy practices of external sites.

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10. Children’s Privacy

The website is not intended for children under 16.
We do not knowingly collect personal data from minors.

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11. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
Updated versions will be posted on this page with the revised date.

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12. Contact Us

If you have questions about privacy or data handling, please contact: service@chepq.com