1. 14-Day Return Guarantee

We offer a 14-day return window. You have 14 days from the date of delivery to request a return for your item.

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2. Eligibility Criteria

To qualify for a return, the item must meet the following conditions:

The product must be in its original, unused condition.

All original packaging, tags, and accessories must be included.

A valid proof of purchase or order number is required.

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3. Return Shipping Costs

Defective or Incorrect Items: If the return is due to a manufacturer defect, damage upon arrival, or the wrong item being sent, CHEPQ will cover all return shipping costs.

Change of Mind: For returns due to personal preference or accidental orders, the customer is responsible for the return shipping fees.

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4. Return Process

Email service@chepq.com to initiate your return request.

Upon approval, you will receive specific instructions and the return warehouse address.

Do not send items back without prior authorization, as they will not be accepted.

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5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed automatically to your original payment method within 5–7 business days.

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6. Contact Information

For any questions regarding shipping or returns, please reach us at:
Email: service@chepq.com